Shipping policy

Shipping & Delivery Policy

Last Updated: August 24, 2026

1. General Information

All products and services offered by Trade Desk are provided digitally. We do not ship physical products.

Depending on the type of purchase, delivery takes place either through digital access/download or through the performance of the purchased service.

2. Digital Products

Digital products, including but not limited to indicators, trading tools, guides, templates, software, and other digital content, are generally delivered immediately after successful payment.

After your payment has been successfully processed, you will receive access to your purchased digital product through the applicable delivery method.

In some cases, delivery may be delayed due to technical issues, payment verification, or other circumstances beyond our control.

If you do not receive your digital product after completing your purchase, please contact our support team at tdesk2026@gmail.com.

3. Services

Our services are performed digitally and do not involve the shipment of physical goods.

The start time for a service depends on current demand, available capacity, and the number of orders being processed.

Under normal circumstances, we aim to begin working on your service within approximately 48 hours after successful payment.

During periods of high demand, the start of a service may take up to 7 days.

Please note that these timeframes are estimated processing times and do not constitute a guarantee of a specific completion date or trading result.

4. VIP Shipping / Priority Service

Customers may have the option to purchase VIP Shipping / Priority Processing where available.

VIP Shipping provides your order with priority processing, meaning your service will be moved ahead of standard orders where possible.

With VIP Shipping, we aim to begin processing your service as quickly as possible and significantly reduce the standard waiting time.

However, VIP Shipping does not guarantee a specific completion time, successful trading result, Evaluation pass, or payout.

VIP Shipping is a priority processing option, not a guarantee of performance.

5. Delays

Estimated delivery and processing times may be affected by circumstances including:

  • High order volume

  • Increased market activity

  • Technical problems

  • Third-party platform issues

  • Payment processing delays

  • Account-related restrictions

  • Force majeure or other circumstances outside our reasonable control

We will make reasonable efforts to keep customers informed about significant delays.

6. No Physical Shipping

All Trade Desk products and services are digital.

No physical goods will be shipped to your address.

For digital products, delivery means providing access to the purchased digital content.

For services, delivery means providing or performing the purchased digital service.

7. Contact

If you have questions regarding the delivery or processing of your order, please contact:

Trade Desk Support
Email: tdesk2026@gmail.com

We will make reasonable efforts to assist you as quickly as possible.